Multilingual Ticket Triage AI
Triage every inbound ticket in seconds — across 30+ languages.
At a glance
- Classify, prioritize, and route inbound tickets across 30+ languages. Detects intent, urgency, and product area; assigns to the right queue with a draft first reply attached.
- Category: Customer Support Automation
- Cost per run: 2 credits
- Built for ops, finance, sales, support, and IT teams
A focused 4-step pipeline — no hand-holding required.
Plug in your data, pick the run cadence, and let the agent do the repetitive work. Every step is auditable and configurable.
Identify the customer's language and the underlying intent (refund, bug, sales, churn risk).
Combine sentiment, SLA terms, and customer tier into a priority score.
Assign to the correct team and tag with product area + sub-topic.
Generate a tone-matched response in the customer's language for the agent to review.
What you put in, and exactly what you get back.
Connect once or run on demand. Outputs ship as structured data, downloadable artifacts, or pushed straight to the systems you already use.
Inputs
- Email, chat, or webform tickets (live API or batch)
- Existing tag taxonomy or queue list (optional)
- Customer tier / SLA data (optional, improves prioritization)
Outputs
- Ticket classified with intent, language, urgency, product area
- Suggested queue assignment with confidence score
- Draft first-reply in the customer's language
Where teams already get value from this workflow.
Industry-specific scenarios where this agent removes the most repetitive work and unlocks the biggest measurable gain.
Auto-route Tier 1 vs Tier 2 tickets across EN/FR/DE/JP queues without manual triage.
Detect refund vs delivery vs product-quality intents at scale during peak season.
Escalate compliance tickets to a regulated queue with audit-friendly tags.
Numbers customers see when this workflow ships.
Indicative ranges based on current customer deployments. Your mileage will depend on baseline volumes and process maturity.
Cuts mean triage time from ~6 min to under 10 seconds
Improves first-response SLA hit rate by 35%
Reduces ticket misrouting by 80%
Other workflows your team can deploy from this category.
Ready to put Multilingual Ticket Triage AI to work?
Start with 200 free credits. No card required. Connect your data and see the first output in under a minute.