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Effective Date: 1 January 2026 | Last Updated: August 2026
IndustryAI ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.
We do not sell your personal data. We share information only with:
Account data is retained for the duration of your subscription. Uploaded files and AI outputs are retained for 12 months then purged unless you delete them earlier from your dashboard.
When you request deletion, we run a two-stage process so that an accidental or disputed request can still be undone:
You can cancel the request yourself before deactivation, and ask support to restore the account between deactivation and erasure.
Depending on your jurisdiction — including under the EU/UK GDPR and the Kenya Data Protection Act 2019 — you have the right to access, correct, delete, export, or restrict processing of your personal data, and to object to certain processing.
You also have the right to lodge a complaint with your local supervisory authority — in Kenya, the Office of the Data Protection Commissioner.
We use TLS encryption in transit, encryption at rest for stored files, role-based access controls, tenant-level database isolation, and malware scanning of uploaded files. No system is perfectly secure; please use a strong, unique password and enable two-factor authentication.
Our infrastructure and some sub-processors (notably AI and email providers) are located outside Kenya, including in the United States and the European Union. Where personal data is transferred internationally, we rely on the sub-processor's standard contractual clauses or an equivalent safeguard.
Material changes will be communicated by email and/or an in-app notice at least 14 days before taking effect. Continued use of the platform constitutes acceptance.
IndustryAI — Privacy Team
Email: privacy@industryai.africa
Registered in Kenya.
Effective Date: 1 January 2026 | Last Updated: August 2026
These Terms of Service ("Terms") govern your access to and use of the IndustryAI platform and services. By creating an account or using any feature, you agree to these Terms.
You must be at least 18 years old and capable of entering a binding contract. By using IndustryAI on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.
AI outputs (floor plans, solar designs, business plans, etc.) are provided for informational and planning purposes only. They do not constitute professional architectural, engineering, legal, or financial advice. You are responsible for verifying designs with qualified professionals before construction or investment.
AI systems can produce inaccurate or incomplete output. Cost estimates, structural dimensions, financial projections, and regulatory references must be independently verified before you rely on them.
Each plan includes a stated allowance of AI generations and exports. We may throttle or pause generation once an allowance is exhausted, and may apply fair-use limits to prevent abuse that degrades service for other customers. Current allowances are shown on the pricing page and in your account.
To the fullest extent permitted by law, IndustryAI's total liability for any claim arising from use of the platform is limited to the fees you paid in the 3 months preceding the claim. We are not liable for indirect, consequential, or incidental damages, including loss of profit or data. Nothing in these Terms excludes liability that cannot lawfully be excluded.
We may suspend or terminate your account immediately for material breach of these Terms, fraudulent activity, or non-payment. You may close your account at any time from your Privacy & Data settings. Upon termination, your data will be handled per our Privacy Policy.
These Terms are governed by the laws of Kenya. Disputes shall first be addressed through good-faith negotiation; unresolved disputes will be submitted to binding arbitration in Nairobi.
We will provide 14 days' advance notice of material changes. Continued use after the effective date constitutes acceptance.
IndustryAI — Legal Team
Email: legal@industryai.africa
Effective Date: 1 January 2026 | Last Updated: August 2026
This Refund Policy explains when you can get your money back, how to ask, and how long it takes. It applies to all IndustryAI subscriptions and one-off purchases.
If you are a new subscriber, you may request a full refund within 14 days of your first payment for any reason. We will refund the full amount to your original payment method.
This guarantee applies once per customer and covers your first paid subscription only.
Renewal payments are not automatically refundable, because you are notified before each renewal and can cancel at any time. However:
Regardless of any time limit above, you are entitled to a refund where:
Email billing@industryai.africa from the address on your account, including your account email and the approximate date and amount of the charge. You do not need to give a reason for a §1 request.
We acknowledge every request within 2 business days and decide within 5 business days.
Refunds are always returned to the original payment method. We cannot refund to a different account.
If you believe you have been charged in error, please contact us first — we can almost always resolve it faster than a chargeback. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.
This policy is in addition to, and does not limit, any refund or cancellation rights you have under applicable consumer law, including the Kenya Consumer Protection Act and, for EU/UK consumers, statutory withdrawal rights.
IndustryAI — Billing
Email: billing@industryai.africa
Effective Date: 1 January 2026 | Last Updated: August 2026
This Cookie Policy explains how IndustryAI uses cookies and similar tracking technologies on our website and platform.
Cookies are small text files placed on your device by a website. They help the site remember information about your visit, making your next visit easier and the site more useful to you. We also use local storage, which works similarly but is not sent back to our servers — your cookie consent choice itself is stored this way.
__Secure-sessionid), CSRF protection (__Secure-csrftoken), authentication tokens, and your cookie-consent choice. Required for the platform to function.Some pages may include content from third-party services (e.g. embedded maps, payment widgets). These providers may set their own cookies governed by their respective privacy policies. We do not control third-party cookies.
You can control cookies in two ways:
Declining non-essential cookies does not reduce your access to any paid feature.
We will update this policy if we introduce new cookie types. Material changes will be flagged via the consent banner on your next visit.
Questions about our use of cookies?
Email: privacy@industryai.africa
We use strictly necessary cookies to sign you in and keep the site secure. With your consent we also use functional and analytics cookies to remember your preferences and understand which features get used. We do not use advertising cookies. Read our Cookie Policy.
Declining does not limit any paid feature. Change your choice any time via "Cookie Settings" in the footer.